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The following details tell how to send and receive phone messages:
| o | To send a phone message to a user, click on Send Phone Message from the Action menu. You can also select the Send Phone Message icon from the Main Toolbar or from the Object Toolbar. Another option is to select Send Phone Message when right-clicking a user on the status table. These options will be grayed out or hidden if the administrator has disabled the phone message system in the System Controls. |
| o | Select the user and fill in all the desired fields. All the phone message fields are optional. |
| o | Send the phone message and it will pop up on the screen and appear in the message inbox of the desired recipient. A copy of the sent phone message will be saved in the sent messages section of the Communication Manager. |
| ▪ | The three phone number fields (Phone, Mobile, and Fax) have the ability to be automatically formatted based on a built-in list of phone number formats. Simply type in the numbers without any punctuation or formatting characters and when clicking outside the field, the number will be properly formatted. The phone number formats are defined by country and set in the system controls. The default value for the auto-format number option can be set in the preferences. This option will not be available if no country format has been set in the System Controls. The following are the built-in list of phone number formats: |
| ▪ | user enters: "1234567" -- auto-format result: "123-4567" |
| ▪ | user enters: "1234567890" -- auto-format result: "(123) 456-7890 |
| ▪ | user enters: "11234567890" -- auto-format result: "1 - (123) 456-7890" |
| • | Receiving Phone Messages |
| o | To receive a phone message, it will automatically pop up on your screen based on the pop up settings in your Preferences. Phone messages that do not automatically popup are still stored in the Communication Manager. |
| o | With a received phone message, you have the option to Reply to the original sender or Forward the phone message to someone else. When replying, the reply message will be sent in the form of a note to the original sender. When forwarding, the forwarded message will be in the form of a phone message. You can make any necessary changes to the phone message before it is sent. |
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